MaxiMinds endeavours to provide users of its website with accurate and helpful information, but this website is not a substitute for health and medical advice from a qualified health professional. Users of this website should always seek the advice of a qualified health professional with any questions they have regarding their health or a medical condition. MaxiMinds regularly reviews the information on our website, however we cannot guarantee that all of the information is accurate.
The information on the MaxiMinds website is not intended to be a substitute for professional clinical advice. Diagnosis and treatment of a clinical condition can only be undertaken by a qualified health professional. Users of this website should always seek the advice of a qualified health professional with any questions they have regarding their health or a medical condition. MaxiMinds does not guarantee the accuracy, quality, suitability or reliability of any information on this website.
The self-assessment tools and surveys provided on this website are not intended to be a substitute for professional clinical advice. While the results of the self-assessment tools and surveys may be of assistance to you, users should always seek the advice of a qualified health provider with any questions they have regarding their health. MaxiMinds does not guarantee the accuracy, quality, suitability or reliability of any information on this website.
MaxiMinds seeks to comply with relevant external standards for websites, including the HONcode principles of the Health On the Net Foundation, the World Wide Web Consortium’s Web Content Accessibility Guidelines, and the Human Rights and Equal Opportunity Commission (HREOC) Disability Discrimination Act Advisory Notes.
MaxiMinds also has its own internal quality assurance standards for the website (covering tone and style of language, accuracy, attribution and verification of sources and links among other things).
The information provided to you through MaxiMinds is solely for your personal use. The use of this information or services may not be made available to third parties.
Psychologists at MaxiMinds agree to practice in accordance with the Ethics Codes and Codes of Conduct as provided by the Australian Psychological Society (APS) and the Australian Health Practitioner Regulation Agency (AHPRA)/Psychology Board of Australia.
You, or anyone using this service on your behalf, agree to not use the MaxiMinds service to:
When using this online psychology service, you are responsible for:
The content and materials (including website designs, software, logos and information) available and displayed on the MaxiMinds website are the sole property of MaxiMinds and are protected by copyright, trademark and other intellectual property laws. Content from MaxiMinds may not be used, reproduced, sold or retransmitted without prior written consent. You are permitted to view the content online and print a copy for your personal use or record. You indemnify MaxiMinds from and against any and all liability, claims, damages and/or costs brought by third parties concerning any alleged infringement of intellectual property rights by you.
By using the MaxiMinds website you accept our terms and conditions of use. Do not use this website unless you have read and accepted all of these terms and conditions. If you do not wish to accept them, do not use the website.
Online payments to MaxiMinds are made through a secure payment service. Payments will be processed directly through the HealthKit payment gateway in Australian dollar transactions using Secure Socket Layer (SSL) technology. However, MaxiMinds shall have no liability for the interception or hacking of data through the website by unauthorised third parties.
Credit card numbers are protected with a high level of encryption when transmitted over the Internet. MaxiMinds does not have access to your credit card details.
The MaxiMinds psychologists will make adequate records and keep these records for a minimum of seven years after last client contact in accordance with the Australian Psychological Society (APS) Ethics Code. Your records will be kept in Private Practice software which complies with the relevant Australian Privacy Acts or in a locked physical cabinet for this period. At the end of this period they will be disposed of by either electronic deletion and/or shredding.
MaxiMinds psychologists use private rooms and are not observed by anyone else while in session with you. Our psychologists may print and keep a copy of your transcripts from emails or chat conversations. These notes will be kept in accordance with the MaxiMinds Privacy Policy and the provisions within the Australian Psychological Society Code of Ethics.
There are limits to confidentiality which are outlined in the Australian Psychological Society Code of Ethics. As a result, MaxiMinds reserves the right to report to the appropriate authorities, such as the police or child protection authorities, situations where a client or associate of the client is judged to be at risk of self-harm, or of harming others, especially if a child under the age of 18 years is at risk. Psychologists are also obliged to report to police information received about the commission of a criminal act.
It is your responsibility for keeping the confidentiality of any content you download onto your computer. It is your responsibility to delete or keep safe emails and transcripts of online conversations. You need to be aware that even deleted files can at times be accessed. For further information please refer to our Privacy Policy.
MaxiMinds is not an emergency mental health service. If you or someone you know are in urgent need of help, please present to the emergency department at your nearest hospital or contact the following mental health crisis teams.
Emergency 000 | Mental Health Line 1800 011 511 | Lifeline 13 14 11